Verizon
LTE Home Router Setup Experience
Company / Verizon
Status / Launched
Year / 2020
Project Objective
To create an easy to follow companion app experience to help customers setup Verizon’s new LTE Router.
Final Design
The final design provided a clean, straightforward way for customers to quickly setup the device.
Key customer tasks included (1) choosing a good location for the device, (2) confirming a good signal, and (3) managing device settings.
Design Process & Role
I worked closely with key stakeholders to define high-level experience maps, user flows, and critical error/recovery paths to ensure customer success.
Additionally, I facilitated sketching sessions, created architecture documentation, produced high-fidelity prototypes, and oversaw implementation.
Early Stage Design & Process Artifacts
High-level customer journey map
Packaging and inbox collateral samples
High-level 'Setup Experience' user flow
Whiteboard ideation for setup process.
Alternative 'Antenna Setup' connections.
Detailed 'Setup Experience' user flow
'Unhappy Path' user flow detail
App information architecture detail
Vendor pre-trial hardware, testing LED brightness
Medium fidelity screen flow work session
Prototyping, Testing, Implementation
I created high-fidelity working prototypes which were used during testing sessions.
As our launch date approached, I worked closely with Engineering to ensure seamless implementation of our design system components and screen designs on our production builds.
Figma prototype mode detail
Figma presentation detail
Figma animation sequence
